Overview

Do you feel overwhelmed and unsure how to deal with someone when they won’t stop yelling at you? Maybe you keep trying to calm someone down, but find what you’re doing seems to make things worse. If you can relate to any of these, then our ‘MARATE Skills’ (pronounced just like KARATE) could be just the workshop you are looking for.  No one likes dealing with difficult, aggressive, threatening people. It takes patience, good emotional management, and strong communication skills to manage and resolve issues with angry people. The social fallout of recent global stress has impacted frontline services across all industries. 

This workshop will help you navigate and understand the mechanisms and psychology at play when dealing with difficult people and what steps to take. It equips participants with the ability to diagnose and apply the correct strategies for diverse personalities, aggression, and defusing emotional charges. This program will also teach practical frameworks to help your team develop healthy self-support strategies.