Equip your team to successfully resolve challenging conversations

One of the most important parts of dealing with challenging customers is to find an agreeable resolution. This can be difficult when tensions are high, so implementing proper tools and techniques to help manage and resolve conflicts will help you and the customer leave the interaction with less stress.

We can support your team by providing the right skills and tools to defuse and de-escalate stressful interactions.

Of course, there’s lots of information out there already and many training organisations jostling for the opportunity to transform your team into a highly-productive-superpowered one. What’s so different about us? The thing is, most formal training is designed once and then…that’s pretty much it. It doesn’t account for the areas your people are already excelling in. It might gloss over topics you want to explore more deeply and meaningfully. In short, it’s not designed for your people’s needs.

Not us. See, we’ve identified the core skills that make someone amazing at self-management – we even have the pretty charts and decades of facilitator expertise to prove it. But we’ve also set up our courses to be tailored to cover only the skills you need to train, to the level you require. This saves your organisation a lot of hassle, and more importantly, channels training into the areas where you’ll get the most bang for your buck.