Equip your team for success in challenging conversations

Do you feel overwhelmed and unsure how to deal with someone when they won’t stop yelling at you? Navigating and understanding the mechanisms and psychology at play when dealing with difficult people is the first step in identifying the best approach to resolve the issue.

We can help provide the right skills and tools to communicate effectively and understand and manage behaviours when navigating angry, threatening, and emotional customers in stressful interactions.

Of course, there’s lots of information out there already and many training organisations jostling for the opportunity to transform your team into a highly-productive-superpowered one. What’s so different about us? The thing is, most formal training is designed once and then…that’s pretty much it. It doesn’t account for the areas your people are already excelling in. It might gloss over topics you want to explore more deeply and meaningfully. In short, it’s not designed for your people’s needs.

Not us. See, we’ve identified the core skills that make someone amazing at self-management – we even have the pretty charts and decades of facilitator expertise to prove it. But we’ve also set up our courses to be tailored to cover only the skills you need to train, to the level you require. This saves your organisation a lot of hassle, and more importantly, channels training into the areas where you’ll get the most bang for your buck.