Communicating under pressure

Empowering your staff to communicate well under pressure.

Equip your team for communication success


Have you ever tried to manage a difficult client, but no matter what you try, the situation tends to get worse? Being able to understand and apply the correct strategies for diverse personalities, aggression, and emotional charges can help you take back control of these conversations. Whatever your circumstances or organisational goals, we can help.

Of course, there’s lots of information out there already and many training organisations jostling for the opportunity to transform your team into a highly-productive-superpowered one. What’s so different about us? The thing is, most formal training is designed once and then…that’s pretty much it. It doesn’t account for the areas your people are already excelling in. It might gloss over topics you want to explore more deeply and meaningfully. In short, it’s not designed for your people’s needs.

Not us. See, we’ve identified the core skills that make someone amazing at self-management – we even have the pretty charts and decades of facilitator expertise to prove it. But we’ve also set up our courses to be tailored to cover only the skills you need to train, to the level you require. This saves your organisation a lot of hassle, and more importantly, channels training into the areas where you’ll get the most bang for your buck.

The core skills that form communicating
under pressure

Communication is the most important element when dealing with customers. Successfully managing stressful conversations starts with understanding communication styles and how to navigate them professionally. These key result areas provide a practical framework to equip individuals with the skills and confidence to communicate under pressure.

Analysing communication styles

You can read diverse communication styles and adapt your own style.

Communicating with influence

You have the capacity to persuade, inspire, guide, and influence your team members.

Setting and maintaining boundaries

You can clearly communicate and maintain effective boundaries.

Positive acknowledgement techniques

You ensure challenging discussions end with a positive resolution where possible.

Download our free guide now.

How we work with you

You can combine your knowledge and apply effective techniques throughout every stage of a challenging conversation with difficult clients.

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Quote

We get an understanding of your organisational goals, budget, and participants’ training needs, so we can offer a sized-for-you solution. Then we give you a quote and proposed delivery plan. 

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Consultation

We chat through some pre-program planning over Zoom (approx. 30–40 minutes). This lets us customise our training further with scenarios and/or case studies that are relevant to your business and staff.

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Delivery

Our expert facilitators deliver tailored and interactive training to your team. We’ll also provide learning materials that participants can use both in the training, and as a handy reference tool after the workshop.

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Impact assessment

After the course delivery is concluded, we’ll meet again to review learning outcomes. We’ll also assess the impact of these against your training goals and needs identified during the pre-program consultation.

Why choose CCS

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We work directly with you

Learning is an organic, collaborative process. We believe that you’re the experts who know your industry, people, and skill requirements inside out. Together, we work to understand your challenges and goals so we can design a training solution that incorporates this expertise. 

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Adapted to your people

The best training speaks directly to you – your experiences and situation. That’s why we design and implement customised organisational-specific solutions, including tailored activities, role-plays, and discussions. We consider the unique dynamics of the group, skill levels, individual learning preferences, knowledge gaps, and job roles. 

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Built for today’s workforce

We have a finger on the pulse of modern business needs, recognising that what worked brilliantly yesterday may not be the solution for today. Our experienced facilitators harness the power of social learning and adult learning techniques to keep courses interactive, engaging, and impactful.  

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Flexible delivery

We offer hybrid delivery options with a variety of session duration and program delivery options. Additionally, we can offer solutions to meet a range of budgetary and training requirements. From access to our library of 85+ training modules to custom-designed, whole-organisation learning.

Success Stories

Providing dynamic learning experiences

Get In Touch WITH US

Let’s transform your workforce together.