Case studies
We give organisations and the people in them unique learning experiences to help them thrive in a modern world.
Retail
Max Mara
Fashion retailer empowers store managers to manage difficult customers
Upskilled store managers to assess and adopt the most effective approach to match the unique demands of difficult customers.
Government
Hume City Council
City council equips frontline care team with effective de-escalation tactics
Supported supervisors, service staff, internal management, and care coordinators to safely extend level of care to aggressive clients.
✔︎ Customer communications
Community services
Catholic Care Tasmania
Nonprofit trains staff in healthy self-management techniques
Equipped the frontline team with self-care improvements practices and how to more effectively handle aggressive and difficult people.
✔︎ Customer communications
✔︎ Leadership
Defence
Canadian Armed Forces
Military command trains workers on de-escalation and boundary setting
Members of the base postal division implement customer communication improvements conducive to military culture.
✔︎ Customer communications
Government
Huon Valley Council
Cross-section of council workers equipped with difficult customer training
Local government employees improve self-management and boundary setting practices, as well as learning behavioural driver identification.
✔︎ Customer communications
Government
Hepburn Shire Council
Waste management council team learns to manage aggressive residents
Local government employees upskill on understanding and de-escalating a range of emotional and difficult behaviours.
✔︎ Customer communications