Emotional Intelligence in the Workplace

Emotional intelligence in the workplace

Better performance and relationships by staying in tune and aware!

Overview

Emotional intelligence is not about being softer at work. It is about understanding how emotions influence behaviour, decisions, and interactions, especially under pressure.

Emotional responses shape communication, relationships, and performance every day. When emotions are unmanaged, misunderstandings escalate, stress increases, and collaboration suffers.

Emotional Intelligence in the Workplace helps individuals build greater self-awareness and people awareness, enabling them to manage emotions effectively, communicate with clarity, and navigate challenging situations more constructively.

Why this matters in the workplace Emotional awareness directly impacts how people work together. Without the ability to recognise and regulate emotional responses, tension builds and performance declines. This workshop equips participants with practical tools to improve relationships, manage stress, and respond effectively in results-driven environments.

Designed for

Emotional Intelligence in the Workplace is applicable to anyone who is looking for ways to lead their team or themselves to new levels of personal and people awareness, resulting in top performance.
It is aimed at all levels of the organisation and is designed to give fresh ideas and techniques to enhance self and people management skills.
Ideal size: 6–15 participants.

Learning outcomes

Learn

Learn the core skills required to practice emotional intelligence.

Define

Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

Manage

Managing your emotional intelligence to enhance performance levels.

Identify

Identify the benefits of emotional intelligence.

Resolve

Use emotional intelligence to help resolve workplace conflict.

Master

Assess your personal EI level. Master tools to regulate and gain control of one’s own emotions.

Communicate

Communicate your emotions using the right language.

Advance

Use emotional intelligence to be an outstanding coach and leader.

Recognise

Understand the difference between intention and impact.

Develop

Develop better relationship building techniques.

Awareness

Be more aware of your emotional blind spots.

Download our free guide now.

Success Stories

Providing dynamic learning experiences

Janette Collier

Acting Director, Australian Institute for Primary Care & Ageing

“Our partnership with CCS has been very successful and course participants have contacted me to say how much they enjoyed the training with CCS and how useful they found it. Many have incorporated the skills and strategies into their working and personal life. Their only complaint was that they wanted a longer session!“

Michelle Eddy

Director of Finance, Canadian Armed Forces

“David Patmore led us on our MARATE experience today and was a very engaging instructor. He made me feel confident and equipped to converse with difficult people/situations. This course will be relevant in all aspects of my life: work, family, friends and absolute strangers that I may encounter.“

Kiery Pascoe

Organisational Learning Specialist, Southern Cross Community Healthcare

“It was great to have a session where the facilitator was able to adapt to our industry and provide scenario’s that fitted in with our organisation. Loved how interactive it was and real practical skills that can be used immediately.“

Naomi Cooper

Acting Health Services Manager – Digital Health, Royal Flying Doctor Service

“The structure and content was really well thought out and was spot on for the needs of the group. I’ve attended a few workshops on the same topic and this was by far the most practical and useful.“